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CUSTOMER MANAGEMENT SERVICES

Sales and Marketing

• TeleSales / telemarketing 
• Sale order processing
• Sales Support
• B2B/B2C Telemarketing
• Inbound and Outbound calls
• Lead Generation

Customer Management

• Customer Inquiry, Complaints, Refund, Reorder Handling
• CRM Entry, Payment Follow-up, Collections
• Requests Follow-up and Complaints Management/Tracking
• Customer issue handling, resolution and escalation

Technical Support Helpdesk

• Level 0/1 Technical Support Helpdesk
• Troubleshooting, issue handling and escalation
• Trouble ticket management and tracking
• Case management and closure.

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BUSINESS SUPPORT SERVICES

Virtual Administrative Assistant

• Business Communications
• Presentations Development
• Blogs/Internet interest-buildup/Web Analytics
• Marketing Research
• Database Management / Data Entry
• Schedule management / travel assistance / hotel & airline bookings

Digital New Media/
Creative Arts

• Graphics Design – marketing brochures, digital ads (banner ads, prints, etc.)
• Digital marketing campaigns
• Image editing, color enhancements, layout of different advertising materials
• Concept and studies development
• Production development — ideas to production copy
• Animations, animated banner ads, animated digital ads

Web Publishing/
Text Editing

• Web Content Management & Publishing
• Content Editing & Development (Creative & Technical)
• Contextual Editing/Proofreading

 

Non-voice Back-office Support

• Database Stewardship / Data Entry
• Marketing Research / capture design and methodology / data gathering, collating, data build
• Live chat support
• Email support